The IT team that answers, on-site or on a screen share.
A new hire's laptop needs to be ready before their first day. A file server throws a warning at 2am. Digital Planet covers both ends of that spectrum: on-site hardware work and full-time monitoring of your servers, PCs, and cloud devices, backed by a helpdesk staffed by engineers who already know how your network is wired together.
Everything an internal IT hire would do — minus the payroll math.
An internal hire means a salary, benefits, training time, and a gap in coverage every time they're out sick or on vacation. Digital Planet gives growing businesses that same hands-on depth — hardware work, round-the-clock monitoring, and a helpdesk that actually answers — for one predictable monthly cost.
From unboxing new hardware to the 2am alert
Hardware Staging & On-Site Setup
New workstations, servers, and network equipment get imaged, configured, and installed on location before your team ever touches them.
- Device imaging & configuration
- New-hire & new-office setup
- Network, camera & access-control installs
Server Monitoring, On-Prem & Cloud
A server in a closet down the hall and one running in a cloud region get the same treatment: continuous watch for the warning signs that show up before an outage does.
- Round-the-clock uptime & performance checks
- Disk, memory & failure-risk alerting
- Patch & security update management
Device Management, Fleet-Wide
Desktops, laptops, servers, and cloud instances alike stay patched, secure, and performing as expected without anyone on your team having to check on them.
- Remote monitoring & management on every endpoint
- OS & software patching
- Asset & license tracking
The Helpdesk Itself
A frozen printer, a locked-out account, a laptop that's crawled to a stop — handled remotely in most cases, in person when a screen share won't cut it.
- No cap on remote tickets
- On-site dispatch for hardware & networking
- Real engineers, not a call-center script
Network & Physical Security Builds
Cabling retrofits, camera systems, and secure badge-entry hardware — the physical layer everything else depends on.
- Network design, cabling & retrofits
- IP camera & surveillance systems
- Secure badge & door-entry systems
Planning & Procurement
We handle the buying decisions and the roadmap reviews, so hardware refreshes get budgeted for in advance instead of discovered as an emergency.
- Quarterly technology reviews
- Hardware lifecycle budgeting
- Vendor & purchasing management on your behalf
Why outsource this instead of hiring in-house
| An In-House Hire | Digital Planet | |
|---|---|---|
| Availability | Sick days, vacations, 9-to-5 only | Team-based on-site & remote coverage |
| Expertise | Limited to one person's background | A full bench across networking, security & backup |
| Cost structure | Salary, benefits, ongoing training | One flat monthly rate |
| Toolset | Bounded by department budget | Enterprise-grade monitoring & security stack |
| Growing pains | Rehire and retrain as headcount grows | Scales with you automatically |